Frequently Asked Questions
Q: Do you offer retail and wholesale?
Yes, we offer both of retail and wholesale ,high quality, competitive price and best service.
As we are the direct New Era Cap manufacturer and wholesaler, all the New Era Caps we made are in high quality. Wholesale price $5-8 USD, we will quote best price base on style and quantity.
Q: Why is your products so cheap?
Our products directly from our factory and sell online, reduce the actual shop cost, so our sell price is very competitive. We have a full Quality Assurance team to control the quality to make sure all the products to our customers is in perfect quality.
Q: How many days will it take , when i get my orders ?
All items will be shipped by Air Express within 24-48 business hours upon received of payment (except Saturday and Sunday). It will take about 5-7 days in delivery , differs in different destination country and city .
Q: Do you accept payment by paypal, western union and moneygram?
Our online system accepts the payment by credit card, please contact with sales@bestneweracap.com or leave message on Contact Us page if you would like to pay by paypal, western union and moneygram.
Q: Is your site safe ?how safe is it to use credit card on line in here?
After you fill in shipping information and click Check Out , the page will be transfered to https://pay.ips.com.cn/ICPAY/Customization/ForeignTrade/Payment.aspx , so actually you process the credit card payment in secured webiste (https://pay.ips.com.cn/ICPAY/Customization/ForeignTrade/Payment.aspx) ,rather than in our site. You never reveal the credit card information to us and we don't have the access to get it .
Q: Is your payment page ( https://pay.ips.com.cn/ICPAY/Customization/ForeignTrade/Payment.aspx) safe?
Look for the httpS... this stands for a secure website, when there is an S in the https... there is a master lock on your browser at the same time , it is safe .
Q:How to wholesale?
After you selected the items,please copy your shopping cart and email us at sales@bestneweracap.com, We will base on the order quantity to quote the best wholesale price .You can also send us the products name or products ID# and quantity by email,we will make an invoice and quote the price .
Feel free to contact us by email sales@bestneweracap.com for any query .
Q: Can i order mixed items in different sizes ?
Yes,mixed items,mixed sizes and mixed colors are acceptable.
Q: What will Neweracapgroup.com do if mail lost ?
Please note we strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depends on the courier company and local customs/duties. If you do not receive your orders on time, please contact us immediately for further assistance. We will act promptly to follow up the parcels and feedback to you immediately.
We do 100% refund or resend the orders if mail lost or damage caused by us.
